Know what to do after an online scam.
JDL publishes practical guides and checklists explaining common steps consumers can consider after online fraud, payment scams, impersonation scams and other fraudulent transactions.
Start with the payment method.
Card Payment
Your bank or card issuer may have dispute or chargeback options depending on the transaction and circumstances.
↗02Bank Wire
Contact your bank or wire provider immediately after a suspected scam transfer.
↗03Gift Card
Report a scam involving gift cards to the gift card issuer promptly.
↗04Other Online Payment
Report a suspected scam to the payment app or marketplace that handled the transaction.
↗Reporting fraud
FTC ReportFraud
Organize the details of a scam and prepare to submit a report to the FTC.
View FTC Reporting Guide ↗FBI IC3
Gather the records you may need to report suspected internet-enabled crime.
View IC3 Reporting Checklist ↗JDL is not affiliated with, endorsed by, or acting on behalf of the Federal Trade Commission, the Federal Bureau of Investigation, IC3, any bank, card issuer, payment network, or government agency.
Current Guides
Reporting resource
Reporting Online Fraud to the FTC
Prepare a report about an online scam, impersonation attempt or deceptive offer, even if you did not pay.
Checklist
Card Payment Scam: Dispute Checklist
Your bank or card issuer may have dispute or chargeback options depending on the transaction and circumstances.
Guide
Wire Transfer Fraud: Immediate Response Guide
Contact your bank or wire provider immediately after a suspected scam transfer.
Guide
Gift Card Scam: What to Do Next
Report a scam involving gift cards to the gift card issuer promptly.
Reporting resource
Filing an FBI IC3 Complaint
The FBI’s Internet Crime Complaint Center accepts reports of suspected internet-enabled crime, including online payment and investment scams.
Checklist
Evidence Checklist After an Online Scam
Collect a record you can use when talking to a payment provider or filing a report.
Brief
Documenting Communications With a Scammer
Preserve chats, emails and call logs so a reviewer can follow the exchange.
Guide
What Information to Give Your Bank After Fraud
Prepare the facts your bank may request when reviewing a payment.
Checklist
What to Do After Sending a Wire or Gift Card to a Scammer
Contact the provider that handled the payment as soon as possible. Available options depend on the circumstances.
Consumer alert
Other Online Payments: First Steps
Report a suspected scam to the payment app or marketplace that handled the transaction.
JDL Fraud Alerts
Optional texts about fraud guides and reporting resources. Reply STOP to opt out or HELP for help.